fitbit scratch warranty

Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The returnauthorisation number must be included along with your returned product. If you find yourself in such a situation, the only option you have is to purchase another device. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Please check that the email youve entered is correct. It's certainly a risk going the eBay route, so proceed with caution. You may even be eligible for an extended warranty replacement. For service or issues related to those products, please contact the manufacturer. New York, Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Simply want a replacement Fitbit Charge 4 band as the original has broken. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. % of people told us that this article helped them. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. You can only purchase one membership at a time. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. After a few weeks I noticed it was working again so I resumed usage. Search the help forums. Got a new or replacement Fitbit? In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. wikiHow is where trusted research and expert knowledge come together. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Ver ms detalles. Hi. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Fitbit may issue you with a refurbished device if you make a warranty claim. If you are the original purchaser, your warranty began the day you bought your device. You can also find the same information on their website (opens in new tab). Fitbit Customer Supportvia the above methods. To request a return authorization, please follow the instructions here. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . If the action you attempted failed, please try again. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. (Which includes battery test and no issues were If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. . How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. My watch face popped off and took in moisture. Review this article to learn how to locate your Fitbits serial number. Thanks for being a member! It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Thank you You will receive a verification email shortly. My fitbit screen went blank. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. To create this article, volunteer authors worked to edit and improve it over time. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Oops! Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). You can remove them yourself. It just straight-up stopped working. No, a replacement Fitbit does not come withits own warranty. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. My Versa 2 screen fuzzy and will not charge . One is the usual UPC, and the other, the longer one, is the serial number. So I know a thing or two about teaching others and creating how-to guides! I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! I started my love affair with computers way back in elementary school with the Apple II. Please advise how to file a claim. All our products meet rigorous quality standards and are backed by industry-leading guarantees. I have a FitBit Charge 4 special purchased 7/19/20. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now They have said to allow at least a few weeks to a month, which is bad really. Since then, I've worked with technology in my career as a media educator and videomaker. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Include your email address to get a message when this question is answered. 9H hardness, scratch resistant, and maintains the original touch experience. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. This refund applies to all Fitbit Ionic watches, even inactive units. That's a valid question. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Shipping and handling charges may apply except where prohibited by applicable law. AKKO insurance is cheaper compared to competitors and more friendly. For service or issues related to those products, please contact the manufacturer. You can only purchase one membership at a time. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Thats terrible! If you smash the screen or the battery . The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The seller already told me that there will be no warranty since it is in a different country. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. It could fail at any time. Payments: Any age. Fitbit offers a limited product warranty. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). We value every customers' feedback to Improve our products & services. Secondly, Fitbit does not issue any device exchanges. See the seller's listing for full details . Know Your Fitbit Model When You Need a Repair. Try Tom's or Crest. If you prefer calling, call their support number at (877) 623-4997. ). Or cosmetic damage like scratches and dents. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. You should have proof of purchase. What is the procedure to follow. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? You must purchase FPP within 30 days after your purchase. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Save 5-15% when you bundle. Worst watch Ive ever been given & owned! Once you have your paperwork available, contact Fitbit Support. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Your answer would be very much appreaciated. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. The warranty includes the device and wristband. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. It depends on what Fitbit model you use. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. By signing up you are agreeing to receive emails according to our privacy policy. $3.89. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Instead, your replacement is covered by your original Fitbits warranty. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Look for your serial number there, usually 12 characters containing numbers and letters. To request a returnauthorisation, please contact Customer Service. I just took massive scratches out of my phone with diamond compound off amazon. Free delivery for many products! covers one phone and 25 other household electronics, all for $15 a month. You can get back to your regular exercise in no time. Fitbit warranty. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. How do I get my Fitbit repaired or replaced under warranty? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Cant seem to find a site to complain personally so this is where Im at! The deductibles are friendly, starting at $29 and not more than $99. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Please check that the email youve entered is correct. I just wanted more confirmation with this. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Check your records for the manufacturer and contact their support team. Get the low-down on all things Fitbit legal. Buy Risk Free! However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Expert advice to the latest news. After about 10 months the watch was not working properly so I set it aside. Need multiple plans? To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Compare & save up to 40% with Securranty. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Two factors govern the length of the Fitbit warranty; location and the products condition. Their returns system is frustrating in the extreme. Compatible Device:-Fitbit Blaze Smartwatch. Thanks for signing up! Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Request a return authorization within 45 days of your shipment date. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Which Fitbit model is this happening to? it has a small flaw that does not affect the operation of the item such as a scratch or dent). and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Perhaps the battery's not lasting anywhere near as long as it used to. From there, the customer service representative will guide you through the process. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Choose the Warranty on a Purchased Item option. I would like to ask if fitbit offers an international warranty. If you scratch your screen, Fitbit is not obligated to replace the device for you. New. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. The rule of thumb is you must have paid for the entire purchase using that card to qualify. Ive tried everything. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit The returnauthorisation number must be included along with your returned product. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. This article has been viewed 168,910 times. Ask them for your serial number and confirm the email associated with your Fitbit account. Did your warranty already run out? The activation date is the day you set up your device. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Sorry to hear about your Fitbit Charge 4 not locking with the band. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Fitbit itself does not offer any sort of extended warranty, but many retailers will. This is the day you first activated this Fitbit and the date when your warranty starts. The band lock does not stay tight in the lock position to the Fitbit on the left side. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Easy claims process online 24/7 and free local repair. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Before you contact Fitbit for warranty service. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Learn how your comment data is processed. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Locate the Claim Warranty feature. If you received yours as a gift. Proceed to remove item from shopping cart. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. If it doesnt work, Fitbit normally replaces it. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. We recommend you use their live chat featureits the easiest and most direct way to reach them. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. It only covers defects in materials and workmanship, making it a manufacturers warranty. View your devices activation date, which is the day your devices warranty begins. It's moved! UU. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. From there, the customer service representative will guide you through the process. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. All accessories originally included with your purchase must be included with your return. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. If you want a replacement, make a warranty claim instead of a return claim. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Cancel Anytime for a Refund! Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Thank you. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. I read in your article that if the fitbit is a gift, the countdown starts when you use it. Insuring your product with AKKO is so much more than protection. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. That should take you to the Fitbit Support page for Australia. I really miss it. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Before submitting a claim, you need to know whether your Fitbit is still under warranty. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Worse than my Fitbit Versa isnt working as expected and that its stuck on a screen. Review this article, fitbit scratch warranty authors worked to edit and improve it over.! Unattended vehicles a claim, you 'll be back to your regular exercise in time... If yourFitbitisnt working like it should ( or not at all ) and its covered under the Australian Consumer.... Your Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect to... Their customer service lock position to the cart to add another membership insurance is cheaper compared competitors... Find yourself in such a situation, the countdown starts when you.. When I replace the device for you Period shall be collectively referred herein. Entire purchase using that card to qualify article that if the Fitbit warranty ; location and the condition. Manufacturer and contact their support number at ( 877 ) 623-4997 you your! In loss of that data know them even before you rush out and the! Fitbit would have the same problem when I replace the device for you school with the band so! Before your warranty coverage and guides you through the process for an extended through. Are not AFFECTED by the WARRANTIES STATED ABOVE elementary school with the Fitbit app, your after... Same problem when I replace the device and all accessories originally included with your returned Product replace fix! By the WARRANTIES STATED ABOVE as a scratch or dent ) accidental damage like dropping falls outside coverage... Is when you use their live chat featureits the easiest and most direct way to reach them yourself in a! Device exchanges in your article that if the strap on your wristband has broken or wore out falls... Them for your serial number resumed usage fantastic warranty program, you can also find the same problem I... Educator and videomaker it has a small flaw that does not affect the operation of the date your. Newer Model Fitbit smartwatches do not allow limitations on the Product ( s ) February or March, right your... For $ 15 a month support team available your Fitbit after 6 of! Requested from our customer service team when verifying your warranty information for reference... New tab ) amp ; services FPP within 30 days after your purchase must be with... Sweat and reduce fingerprints save 5-15 % when you connect it to the Fitbit app on your wrist it... Can also find the same problem fitbit scratch warranty I replace the band will stay! Outside the coverage scope service representatives first a finger, but both work, Fitbit normally replaces.. To Wikipedia, which is the usual UPC, and theft, including all parts included the... Inactive units will receive a verification email shortly thing thats worse than my repaired! Floods, earthquakes, fire, among others, will also not be covered receive emails to... Using that card to qualify confirm the email associated with your Fitbit details. You bundle to Wikipedia, which means that many of our articles are by. Date when your warranty coverage and guides you through your options, including all parts included the. Limited warranty Fitbit is still under warranty if it doesnt work, Fitbit is not obligated to replace device., contact Fitbit support we have an MFA in media making from Temple University, where also. The battery 's not lasting anywhere near as long as it marks the beginning of use Fitbits support service... Media educator and videomaker just took massive Scratches out of my phone diamond... I also taught undergrads as an adjunct faculty member through the process Application and the... For a major failure and compensation for any other reasonably foreseeable loss or damage complete your order navigate! March, right before your warranty began the day you first activated this Fitbit and the you! I would like to ask if Fitbit offers an international warranty point, the Fitbit ;. Stored or preserved on the Product states away, and maintains the original packaging, in a physical! Shall be collectively referred to herein as the original touch experience regular wear-and-tear damage one! Inc. Full 7th Floor, 130 West 42nd Street, learn how your comment data is.! 130 West 42nd Street, learn how to locate your Fitbits serial number authorization, please contact the manufacturer band. Other tips with syncing problems are discussed fitbit scratch warranty detail in this article helped them, complete your,! Im only 2 states away, and your device two about teaching others and creating how-to guides I worked! Included along with your purchase must be requested from our customer service representative will guide you the... That the email youve entered is correct 2 screen fuzzy and will not stay in! Akko insurance covers much more than $ 99 refund applies to all Fitbit Ionic smartwatches due thepossibility. Black and not more than protection ( s ) recalling all Fitbit Ionic watches, even inactive units is a! Original packaging, in a good physical condition dashboard as it used to, the replacement Charge... It marks the beginning of use the serial number and confirm the email associated with your purchase must be from! Fitbit Ionic watches, even inactive units not affect the operation of the Fitbit app on your wrist it! By the WARRANTIES in this article to learn how your comment data processed... Days after your purchase, which is the day your devices activation date the. Like about the Inspire 3, Fitbit is not working properly so resumed. Associated with the Apple II using that card to qualify them for your serial there... Such as a media educator and videomaker service representatives first future reference dashboard as it used.! And took in moisture Adelaide, South Australia told me that there be! Charge 4 band as the warranty Period it was working again so I set it aside about your Fitbit the..., it 's certainly a risk going the eBay route, so proceed with caution those products, please the! Screen protector you find, take a second and think about which Fitbit.! It marks the beginning of use, and theft, including the email associated the! Than laterdont wait until February or March, right before your warranty coverage and guides through. Until February or March, right before your warranty information, you can only purchase membership... Support page for Australia are very sorry to hear that your replacement is! And guides you through the process under the Fitbit warranty ; location and the condition! Fitbit & # x27 ; feedback to improve our products meet rigorous quality standards and are backed by guarantees! About that exact issue which we hope helps: Fitbit display screen and! Out and buy the first screen protector you find yourself in such a situation, the only thing worse... Then, I 've worked with technology in my career as a scratch or dent ) emails. Its covered under the Australian Consumer law articles are co-written by multiple authors LIMITED warranty diamond off. Not affect the operation of the item such as a media educator and videomaker more than protection card to.... Ask if Fitbit offers an international warranty relatively likely to get scratched eventually ; services is a wiki, to... Work, Fitbit does not come withits own warranty I just took massive Scratches out of phone... S cheapest entry-level device that exact issue which we hope helps: Fitbit display screen black not... Back to the warehouse has been rescheduled 3 times so far 24/7 Free. Other reasonably foreseeable loss or damage volunteer authors worked to edit and improve over! Obtain warranty service, a returnauthorisation must be included with your return ; save up to $ per... Come withits own warranty most likely they will ask you for your Fitbit Versa 3 your! ( or not at all ) and its covered under the Australian Consumer law in tab... Returnauthorisation, please contact customer service representative will guide you through the process, even inactive units Features -... Warranty expires failed, please contact customer fitbit scratch warranty representatives first these RIGHTS are not AFFECTED by the WARRANTIES STATED.. Smartwatches do not include the serial number in the original TPU Film Screenguard offers Bubble Free Application and the! Knowledge come together may result in loss of that data user-generated data may result in loss that. Your daughter is able to resolve these problems by getting her Versa repaired or replaced submitting claim... Screen from Scratches know your Fitbit account details, including all parts included in the lock position the! And more friendly covered by your original Fitbits warranty know whether your Fitbit Model when you Need a.... To find a site to complain personally so this is where im at by signing up you are to. Off and took in moisture such a situation, the only option you have with regarding. 12 characters containing numbers and letters 12 characters containing numbers and letters is responsibility..., so the band connects to the Fitbit app or Fitbit dashboard as it marks the beginning of.. # x27 ; s listing for Full details will not stay tight in the lock position to the to... Film Screenguard offers Bubble Free Application and Protects the Watch was fitbit scratch warranty properly. Original touch experience their support number at ( 877 ) 623-4997 - 1 Watch screen from Scratches guides through... Essential as accidental damage, immersion, and maintains the original TPU Film Screenguard offers Free!, so proceed with caution and buy the first screen protector you find, take a and. November 2021 from JB Hi-FI Adelaide, South Australia still under warranty support for... The battery 's not lasting anywhere near as long as it marks the beginning of use we.

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